Built to support the community.

Information we process

Depending on the feature being used, Axion's bots may process:

• Discord user, server, channel, role, and message identifiers;
• server membership information, including join time and assigned roles;
• message text and attachment metadata in permission-restricted support tickets;
• message text, reply context, identifiers, and limited attachment metadata in administrator-configured analyst channels;
• classified and extracted signal records, including symbols, direction, entries, stop loss, targets, leverage, warnings, and linkage state;
• ticket status, timestamps, AI-generated replies, escalation state, and transcripts;
• membership entitlement, renewal, and role-fulfillment records;
• transaction references or public blockchain transaction information voluntarily submitted for membership verification; and
• operational and moderation event metadata, such as event type, timestamp, relevant identifiers, and message or attachment counts.

Never send passwords, authentication tokens, cryptocurrency seed phrases, private keys, or other credentials to an Axion bot or support ticket.

How we use information

We use this information to provide support tickets; generate AI-assisted responses and escalate to human staff; classify analyst messages and extract standardized signal fields; link updates and closes to the relevant signal; publish structured signal embeds; verify membership-related transactions; assign, renew, reconcile, or remove Discord roles; create ticket transcripts; apply configured moderation rules; send relevant membership reminders; prevent abuse; troubleshoot failures; and audit application operations.

We do not sell Discord data, use it for advertising, or use it to profile users for unrelated purposes. Our bots do not collect or use individual Discord presence, activity, game, or device-status information.

Artificial intelligence

Ticket message content and attachment metadata may be sent to an AI service provider to generate a support response. Message text and relevant reply context from administrator-configured analyst channels may be sent to an AI service provider for signal classification and structured extraction. These uses are inference rather than model training.

We do not use Discord message content to train or fine-tune machine-learning or AI models. AI-generated responses may be reviewed by authorized support staff and should not be treated as financial, legal, or other professional advice.

Storage and retention

Ticket conversation history and related ticket state may be stored in an access-controlled application database or on the application host outside Discord. Ticket content is retained only as long as reasonably necessary to operate and audit the support workflow. Closed ticket records may be removed through authorized staff maintenance, and users may request deletion using the contact information below.

Membership, transaction-verification, security, and operational records may be retained longer when reasonably necessary to maintain an active membership, prevent fraud or abuse, resolve disputes, maintain accounting records, or comply with legal obligations.

AxionSignal records may include source message and analyst identifiers, raw and cleaned message text, classification results, extracted signal fields, and signal-linkage state. These records may be retained longer than 30 days when reasonably necessary to link later updates or closes, audit the signal workflow, troubleshoot failures, prevent abuse, resolve disputes, or comply with legal obligations.

Ticket transcripts sent to a Discord user or authorized staff channel are also stored by Discord and are subject to Discord's own retention and privacy practices.

Service providers and disclosures

We may provide limited information to providers that help operate the bots, including Discord, infrastructure and database hosting providers, AI inference providers, and transaction-verification or blockchain infrastructure providers. These providers receive information only as needed to perform their services.

Information may also be disclosed when required by law, to protect users or the service, to investigate abuse, or as part of a business transfer subject to appropriate safeguards.

Access and security

Access to stored ticket, membership, and signal-workflow information is restricted to authorized operators and support personnel who need it for the purposes described above. We use reasonable administrative and technical measures to protect stored information and service credentials. No online system can be guaranteed to be completely secure.

Your choices and requests

Opening a support ticket is voluntary. Some processing is necessary when a member chooses to use a ticket, membership-verification, or other requested feature. AxionSignal processing applies only in administrator-configured analyst channels and cannot be individually disabled for messages posted there because it is necessary to provide the signal-routing feature. Moderation and security processing may apply in configured server channels and cannot be individually disabled where necessary to protect the community.

You may request access to or deletion of personal information associated with your Discord account by emailing axioncryptohq@gmail.com. Include the relevant Discord user ID so we can identify the correct records. We may need to verify the request and may retain information where required for security, fraud prevention, dispute resolution, accounting, or legal compliance.

Children's privacy

Axion's bots are not intended for anyone below the minimum age required to use Discord in their country. We do not knowingly seek to collect information from users who are not permitted to use Discord.

Changes to this policy

We may update this policy when bot functionality or data practices change. The updated version will show a new “Last updated” date on this page.